Booking a Course
Q: When will new course dates be released?
A: New course dates are regularly added to the website, usually around 3 months in advance.
Q: Do you offer bespoke training packages?
A: Yes, please contact [email protected] to discuss bespoke training opportunities.
Q: How can I pay for the training?
A: Training can be booked through the website (via Eventbrite) or with a Purchase Order. To pay by purchase order, please contact [email protected]
Q: What if the course I want to do isn't available?
A: If there is a specific course that you are interested in, and this isn't scheduled or available then please contact us [email protected]. We will make a note of your request and add you to a wait list for the next available option.
Before the Course
Q: What PPE do I need to bring?
A: We will provide all necessary general PPE. However, if you are attending a practical course, please bring your own safety shoes and, if applicable, prescription safety glasses. If you do not have or are unable to bring safety shoes, please contact [email protected] at least three days prior to the start of your course.
Q: Where can I find the Training Terms & Conditions and Cancellation Policy?
A: https://www.nccuk.com/training/open-course-training-services-tcs
Arriving at the NCC
Q: What time do the courses start and finish?
A: Please arrive at the NCC at 9am. The courses finish at approximately 4:30pm
Q: Is there parking onsite? Is it free?
A: Free parking is available on-site. Directions for accessing the car park will be included in your course joining instructions.
Q: Do I need to bring a form of ID?
A: There is no requirement to bring a form of ID to the training course. However, you will need to provide your name and nationality via email before attending. A member of the team will contact you to arrange this.
Q: Where do I go when I arrive at the NCC?
A: When you arrive at the NCC, please report to the main reception to sign in and collect your visitor pass. A member of the training team will then meet you and escort you to the training room.
Q: How can I get to the NCC by public transport?
A: Details of public transport options will be included in your course joining instructions. It is possible to travel to the NCC by bus, and the nearest train station is Bristol Parkway, which is approximately 5 miles away.
Q: Where can I stay overnight if I need to?
A: The NCC can’t recommend particular hotels, however there is both a Travelodge and Premier Inn a short walk away, or regular buses into Bristol City Centre.
During the Course
Q: Will lunch be provided?
A: Lunch and refreshments will be provided. Please do let us know if you have any dietary requirements at your earliest convenience, but no later than four days before your course is due to take place.
Q: What time do the courses finish?
A: Our training courses finish at approximately 16:30
Q: Who will the trainer be?
A: All our courses are delivered by an NCC Trainer, who has completed our Train the Trainer programme.
Q: How will I be learning?
A: Our in-person courses include interactive classroom-based learning, as well as practical hands-on learning in our specialised training workshop on our practical courses.
Q: What software is used for the Virtual Classrooms?
A: We run all our Virtual Classrooms through Microsoft Teams
Q: How big are the training groups?
A: Our maximum group size varies by course, however we typically have small (4-10 people) groups to ensure each attendee gets plenty of chance to ask questions and engage with the trainer.
Q: Is there an assessment? Do I get a certificate?
A: There is no formal assessment in our standard training courses, however all attendees will get a certificate of completion. If you require a formal assessment as part of your training, please contact [email protected] to discuss bespoke course options.
Q: How long does the online e-learning course access last?
A: Once activated; you have 6 months to access the online course information.
Q: Do you provide handouts to take home after a course?
A: All attendees on our Open Courses will receive printed handouts to take away with them
After the Course
Q: Who can I contact if I have further questions?
A: Please contact [email protected] with any questions.
I would like to use social media to promote my training with the NCC, is this allowed?
We welcome any social media posts on LinkedIn! as long as permission is granted from all members tagged or imaged, then this is great.
Q: I have a complaint about the training service I received, what should I do?
A: We aim to provide high-quality services for all members. We accept that things can sometimes go wrong, and we need to know when you are not happy with our service so that we can try to put things right. If you’re unhappy with any aspect of work overseen by us, you can make a complaint by contacting us at [email protected].
