1 About us
4 Orders
6 Making changes to your order
8 Technical requirements for digital content
10 Delivery of digital content
11 Permission to use the digital content
14 Prices
15 Payment
16 Consumer cancellation rights
17 Refunds if you cancel your order
18 Faulty services or digital content—consumers.
19 Charges if you cancel your order – businesses
20 Faulty services or digital content—business customers
22 Cancellation by us (in-person training)
23 Our liability to consumers.
24 Our liability to business customers
27 Complaints
We are the National Composites Centre, owned and operated by the University of Bristol, which is an exempt charity incorporated by Royal Charter with registration number RC000648 and an exempt charity whose principal offices are at Beacon House, Queens Road, Bristol, BS8 1QU. Our VAT Registration number is GB991261800.
You can contact us by sending an email to [email protected] or calling NCC Reception on +44 (0) 117 370 7600.
- These terms
- These terms apply to any purchases you make on our website or by corresponding with us directly. Please read these terms carefully before you place any orders, as they set out important information about your and our rights and obligations. Please note that you must agree to these terms before you place your
- For the purposes of these terms, you are a ‘consumer’ if you are buying from our site as an individual for purposes wholly or mainly outside of your trade, business, craft or profession. You are a ‘business customer’ if you are buying from our site for purposes relating to your trade, business, craft or profession. Some terms only apply to your order if you are a consumer and other terms only apply to your order if you are a business customer, so please make sure you read these terms carefully.
- Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to the National Composites Centre, and any reference to ‘you’ or ‘your’ is to the person placing an order on our
- You must be at least 18 years old to place an order. If you are a business customer placing an order on behalf of a business, you confirm that you have authority to place such order for and on behalf of that business.
- We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
- Please retain a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.
- Your use of our site is governed by our Website Terms of Use https://www.nccuk.com/terms-of-use/
- Orders
- Acceptance of your order takes place:
- in the case of orders placed online or by NCC members booking training which is provided free as part of their membership, when we send you an order confirmation email, at which point a legally binding contract is formed between you and us on these terms; and
- in the case of business customers placing orders directly with us using a purchase order, when we return a quote to you and you confirm your booking, at which point a legally binding contract is formed between you and us on these terms.
- If we do not accept your order, for example because we are unable to take payment, what you’ve ordered is unavailable, you are under 18, or there has been a mistake regarding the pricing or description of the services or digital content, we will email you using the details you provided when you placed your We have the right to reject any order for any reason.
- Acceptance of your order takes place:
- Availability
- All orders are subject to availability.
- Descriptions of our services and digital content are set out on our Please read the descriptions carefully.
- We cannot guarantee that any services or digital content will be available at any given time. We also cannot guarantee that access to services or digital content will be uninterrupted, error free or secure. For example, access to digital content may be temporarily unavailable while we carry out maintenance or for other technical reasons.
- In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop supplying certain services or digital content. If this happens and it affects your order, we will notify you by email, cancel your order and:
- in respect of any affected services, provide you with a refund of any advance payments made by you for any affected services that have not yet been provided; and
- in respect of any affected digital content, provide you with a full refund.
- Making changes to your order
If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.
- Confidential information
- In this clause 7, “Confidential Information” means any information owned by us or third parties, disclosed to you by us, either directly or indirectly, in writing, orally or by inspection of tangible objects, including, without limitation, business plans, designs, documents, drawings, engineering information, financial analysis, forecasts, formulas, hardware configuration information, prototypes, know‐how, ideas, inventions, market information, marketing plans, processes, products, product plans, research, specifications, trade secrets, client names and their relationships with us, and any other information which is designated as “confidential,” “proprietary” or any similar designation.
- You acknowledge and agree that in the course of, or incident to, attending any event organised by us (where this forms part of the services) and in particular to entering our premises, you may become exposed to our Confidential Information whether directly or indirectly, through inspection or observation of the our premises, and you agree (and, in the case of a business, shall procure that delegates attending our premises agree) not to use (except in the course of receiving the services or digital content or participating in an event) or to disclose to any third party any Confidential Information shared with you.
- You must not duplicate, photograph, videotape, or otherwise share and / or make any record of any Confidential Information to which you may be given access.
- Technical requirements for digital content
- Most users of standard operating systems should be able to access and view our digital content, but should you encounter any issues please let us know by contacting us at [email protected].
- You will need internet access to access and view the digital content and you are responsible for any charges you may incur in connection with accessing and viewing content.
- We are not liable to you if you are unable to access and view the digital content due to a poor internet connection, because your device does not meet standard technical requirements, or for any other reason outside of our reasonable control.
- Providing services
- We will provide the services at the time(s) and on the date(s) selected by you or within the period agreed with you during the order process.
- For services provided over a period of time, any completion dates stated during the order process, or in your order acknowledgment or order confirmation emails, are estimates.
- Where the services are being provided in person (as opposed to being made available online), they will be provided at the location specified when you placed your
- Certain services are only available online. Where this is the case, it is specified on our Online services will be provided via ‘virtual classroom’ via Microsoft Teams or other similar platform, and (in the case of e-learning) through the NCC’s third party training platform.
- We will do all that we reasonably can to provide the services at the time(s) and date(s) or within the period agreed with you. If there might be a delay before we can start or restart the services, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur as a result of any delay caused by circumstances beyond our reasonable control (for example, severe weather, accidents or traffic delays).
- Where a delay is caused by circumstances beyond our reasonable control, we will usually try to start or rearrange the services as soon as the issue causing the delay has been resolved. If the services are delayed by more than two weeks, we will email you to let you know and offer you the option to either continue waiting until the issue has been resolved (if this is possible) or to cancel your order and get a refund of any advance payments made by you for any services that have not yet been provided.
- Where the services are to be provided on the customer’s premises, we are not liable to you for any losses you incur where the services are delayed or cannot be performed because you fail to make the location available to us, fail to prepare the location as required for us to provide the services, or fail to provide us with adequate instructions or information to allow us to perform the services.
- In-person training
- When the services are provided at our premises, all delegates must comply with any instructions given by any member of our personnel and comply with any rules, regulations and security conditions governing access to the our premises, including but not limited to health and safety rules.
- All events held at our premises will include a brief, mandatory Health and Safety briefing from a member of our staff. Delegates must also arrive in sufficient time to be issued a pass in accordance with clause 10.4.
- No furniture, IT or AV or other equipment may be moved in the facilities, without the our permission.
- We will issue passes for any delegates entering our premises, which must be displayed at all times and must not be shared with any other person.
- We reserve the right to refuse entry to our premises to any delegates if, acting reasonably, we consider that such delegate is a risk to the safety and security of others or is in breach of the rules, regulations and security requirements referred to in clause 10.1.
- Access to our premises will be restricted to the reception area and / or hired room only. Events does not include a site tour unless by prior agreement with us.
- Where a business customer makes a booking for multiple delegates, the customer is responsible for ensuring that the number of delegates does not exceed the number booked. In the event that excess delegates attend, we will be entitled to charge for additional services, or refuse entry to the excess delegates.
- The customer is responsible for ensuring that the names, nationalities, and company name and address for all Delegates are communicated to the NCC at least two weeks prior to the Event. The NCC reserves the right to refuse access to Delegates who have not provided such information.
- Delivery of digital content
- The digital content you purchase can be accessed via an online portal by clicking on the link in your order confirmation email. Please note that, if you are a consumer, you lose your right to cancel your order once you start to download the digital content. See clause 16 below for more information on your cancellation rights.
- The digital content will generally be available to view for six (6) months from the date of your order confirmation email, unless otherwise specified.
- If you do not own the device you use to access the digital content, you must obtain permission from the owner to access the digital content onto their device.
- Unless otherwise stated, there is no limit on how many times you can view the digital content.
- If you are having trouble accessing or viewing the digital content, please email us at [email protected].
- Instructions on how to use the digital content will be provided in your order confirmation email.
- Permission to use the digital content
- We give you a licence to view and use the digital content provided you follow all of the rules in these terms. The licence starts when you first access the digital content.
- If you are a consumer, the licence is for your personal and domestic use only. You must not use the digital content for commercial, business or resale purposes.
- If you are a business customer, the licence is for your internal business purposes only. You must not use the digital content for any resale purposes.
- You do not own the content provided to you as part of the services or any of its contents, but you may use it as set out in these terms. You are not allowed to:
- pretend that any such content is yours;
- make any digital content available to others to stream or use; or
- copy, modify (including translating), re-distribute, disclose to third parties, lend, hire out, make available to the public, sell, offer for sale, share, or transfer in any other way, anu such content.
- You must not conceal, change or remove any markings which show who owns any content provided to you, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings, or try to circumvent any digital rights management or technical protection measures put in place to prevent you from using the digital content in a way that you are not allowed to.
- If you do not comply with any term in this clause 12, we have the right to end our contract with you immediately by sending an email to the address you provided when you placed your
- If we end our contract with you in accordance with clause 12.6:
- you will not be entitled to a refund;
- you must immediately stop using the digital content;
- we may remotely block your access to the digital content;
- you must delete or remove the digital content from any devices; and
- we may delete or suspend access to your
- Any digital content we provide to you was designed for use in the UK. We cannot guarantee that the digital content is appropriate or will be available for use in locations outside of the UK.
- If you access the digital content outside of the UK, you are responsible for ensuring that you comply with any local laws.
- Use restrictions
- If you are a consumer, any services or digital content are provided to you for your domestic and personal use only. You must not use our services or digital content for commercial, business or resale purposes.
- If you are a business customer, any services or digital content are provided to you for your internal business purposes only. You must not use our digital content for resale purposes, and any services you purchase must be for the purposes of your named business only and not for or on behalf of any third party.
- Your use of any digital content is also subject to clause 12 above.
- Prices
- Prices for our services and digital content are set out on our All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate (where applicable).
- Prices for our services and digital content, as well as delivery charges, may change at any time. Except as set out in clause 14.3 below, such changes will not affect existing orders.
- If there has been an error on the site regarding the pricing of any of our services or digital content and this affects your order, we will try to contact you using the contact details you provided when you placed your We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.#
- Payment
- If you are a consumer (or a business customer purchasing training online and paying by card), any digital content you buy from us must be paid for in advance. We will take payment from your card (via our third party payment provider) before we send you your order confirmation email.
- If we are unable to take payment from your card, we will try to contact you using the contact details you provided when you placed your If we are unable to contact you, we will cancel your order and notify you by email.
- For business customers buying services from us (other than where you are purchasing training online and paying by card), you must issue us a purchase order prior to making a booking. We will invoice you for the full amount of those services seven days prior to the start of our delivery of them. Your invoice will be sent to the email address you provided when you placed your order and must be paid by you within 30 days of receipt.
- If you are a business customer and your payment is not received by us when due, we reserve the right to charge interest on any balance outstanding at the rate of 4% percentage points per year above Barclays Bank plc’s base rate.
- Consumer cancellation rights
THIS CLAUSE 16 ONLY APPLIES TO YOU IF YOU ARE A CONSUMER.
- Except in the circumstances listed in clause 16.2, you have the right to change your mind and cancel your order for services or digital content within 14 days from the date of your order confirmation email, within which to cancel your
- You will lose your right to cancel in the following circumstances:
- if you requested for us to start providing the services during the 14-day cancellation period and the services are fully performed during this period; or
- once you first access the digital content.
- To cancel your order, please email us at [email protected]#. To help us process your cancellation more quickly, please include your order number in the email you send to us.
THIS CLAUSE 17 ONLY APPLIES TO YOU IF YOU ARE A CONSUMER.
- If you exercise your right to cancel under clause 16, we will provide you with a refund as soon as possible.
- We will issue your refund to the same payment method you used when you placed your
- If the right to cancel does not apply because of one of the circumstances listed in clause 16.2, you will not be entitled to a refund unless the services or digital content are faulty. See clause 18 below.
THIS CLAUSE 18 ONLY APPLIES TO YOU IF YOU ARE A CONSUMER.
- Any digital content that we provide to you must be as described, fit for purpose and of satisfactory quality. Any services that we provide to you must be provided with reasonable care and skill.
- We are under a legal duty to supply services and digital content that are in conformity with our contract with you.
- If a service is not carried out with reasonable care and skill, you can ask us to repeat the service or to fix it, or get some money back if we cannot fix it.
- If your digital content is faulty, you are entitled to a repair or a replacement. If the fault cannot be fixed, or if it has not been fixed within a reasonable time and without significant inconvenience to you, you can get some, or all, of your money back.
- This is a summary of some of your key rights. They are in addition to your cancellation rights set out in clause 16 above. For more detailed information on your rights, visit the Citizens Advice website at citizensadvice.org.uk.
- If there is a problem with any services or digital content you have purchased from us, please contact us as soon as reasonably possible.
THIS CLAUSE 19 ONLY APPLIES TO YOU IF YOU ARE A BUSINESS CUSTOMER.
- In this clause 19, “Business Day" means a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
- You may cancel a booking by notifying us in writing by email to [email protected], but upon cancellation you will remain liable to pay a proportion of the charges of your booking as follows:
- For cancellation occurring at least sixteen (16) Business Days before the agreed starting date of the services: you will receive a full refund of the charges (excluding any booking fee, which is non-refundable);
- Cancellation occurring between fifteen (15) and six (6) Business Days before the agreed starting date of the services: you will receive a refund equal to 50% of the charges (excluding any booking fee, which is non-refundable);
- Cancellation occurring five (5) or fewer Business Days before the agreed starting date of the services: no refund will be payable.
THIS CLAUSE 20 ONLY APPLIES TO YOU IF YOU ARE A BUSINESS CUSTOMER.
- We warrant that any services you purchase will:
- be performed with reasonable care and skill within the meaning of section 13 of the Sale of Goods and Services Act 1982; and
- be free from material defects at the time the services are completed.
- We warrant that any digital content you purchase will conform in all material respects to its description on the site for a period of sixty (60) days from the date the digital content is first made available to you (Digital Content Warranty Period).
- Subject to you complying with your obligations under clause 20.4, we will (in each case at our option):
- remedy or re-perform or refund any services that do not comply with clause 20.1; or
- correct the errors in, or replace or refund, any digital content that does not comply with clause 20.2.
- If there is a breach of clause 20.1 or clause 20.2, you must:
- notify us by email to [email protected] within the relevant period as follows:
- in respect of a breach of clause 20.1, within 7 calendar days from the date that the services are completed; or
- in respect of a breach of clause 20.2, within the Digital Content Warranty Period, and
- provide us with sufficient information as to the nature and extent of the defects, including to enable us to reproduce the errors or investigate the defect.
- notify us by email to [email protected] within the relevant period as follows:
- If we provide you with a refund under clause 20.3.2, you no longer have any rights to use the digital content.
- Clause 20.3 sets out your sole and exclusive remedy for any breach of clauses 20.1 to 20.2 (inclusive).
- Except as set out in this clause 20, we give no warranties and make no representations in relation to the services or digital content, and all warranties and conditions (including the conditions implied by sections 12–16 of the Supply of Goods and Services Act 1982, and any implied terms relating to fitness for a particular purpose or the ability to achieve a particular result), whether express or implied by statute, common law or otherwise are excluded to the extent permitted by law.
We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.
- Cancellation by us (in-person training)
- We reserve the right to cancel or re-arrange in-person training in exceptional circumstances. In such circumstances, we will notify you of the cancellation or change and:
- In the event of a cancellation, we will provide you with a full refund; or
- In the event of a change of date, you will be given the option to accept the alternative dates proposed, or cancel for a full refund.
- We reserve the right to cancel or re-arrange in-person training in exceptional circumstances. In such circumstances, we will notify you of the cancellation or change and:
THIS CLAUSE 23 ONLY APPLIES TO YOU IF YOU ARE A CONSUMER.
- If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
- We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
- Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
THIS CLAUSE 24 ONLY APPLIES TO YOU IF YOU ARE A BUSINESS CUSTOMER.
- Subject to the below, our liability under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) will not exceed the total amount of the charges payable by you for the services and / or digital content provided.
- We will not be liable to you under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) for:
- consequential, indirect or special losses; or
- any of the following (whether direct or indirect):
- loss of profit;
- loss or corruption of data;
- loss or corruption of software or systems;
- loss or damage to equipment;
- loss of use;
- loss of opportunity;
- loss of savings, discount or rebate (whether actual or anticipated); or
- harm to reputation or loss of goodwill.
- Nothing in these terms will limit or exclude our liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- any other losses which cannot be excluded or limited by law.
Any personal information that you provide to us will be dealt with in line with our Privacy Policy available here https://www.nccuk.com/privacy-notice/#training which explains what information we collect and hold about you, and how we collect, store, use and share such information.
No one other than us or you has any right to enforce any of these terms.
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- If you are unhappy with us or the services or digital content we have provided to you, please contact us at [email protected]. We ask that you contact us before taking any further action so that we can escalate and / or resolve your concerns as appropriate.
- Governing law and jurisdiction
- If you are a consumer, the laws of England apply to these terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England. This means that you can choose whether to bring a claim in the courts of England or in the courts of another part of the UK in which you
- If you are a business customer, these terms and any dispute or claim arising out of, or in connection with, the terms, their subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed in accordance with, the laws of England. You and us both irrevocably agree that the courts of England will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these terms, their subject matter or formation (including non-contractual disputes or claims)
- General terms
- You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
- If any provision of these terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.
- If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.
- If you are a business customer, any variation to these terms will not be binding unless expressly agreed in writing between you and us.
- If you are a business customer, you and we both agree that these terms constitute the entire agreement between you and us in relation to your You acknowledge that you have not entered into these terms in reliance on any representation or warranty that is not expressly set out in these terms and that you will have no claim for innocent or negligent misrepresentation on the basis of any statement in these terms.
